Resolved -
We have completed steps to restore stability to the customer experience with Podio web and API.
No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/
Jul 7, 09:33 EDT
Monitoring -
Podio performance is back to normal. We'll continue monitoring system metrics and performance.
Jul 7, 02:46 EDT
Investigating -
There are some more reports for degraded API communication performance. We are currently investigating potential causes.
Jul 3, 11:33 EDT
Identified -
There are some more reports for degraded API communication performance. We are currently investigating potential causes.
Jul 3, 11:33 EDT
Monitoring -
Podio performance is back to normal. We'll continue monitoring system metrics and performance.
Jul 3, 11:29 EDT
Investigating -
There are some more reports for degraded API communication performance. We are currently investigating potential causes.
Jul 3, 06:14 EDT
Monitoring -
Podio performance is back to normal. We'll continue monitoring system metrics and performance.
Jul 2, 23:59 EDT
Identified -
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.
Jul 2, 18:08 EDT
Investigating -
We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
Updates every 30 minutes (every 15 min for hard down):
We are continuing to investigate this issue.
Jul 2, 13:35 EDT